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Warranty Information

Q: I have a manual transmission and when I put it in reverse and back up an incline (like the driveway) I sometimes hear a “clunk” or “pop” noise. We have had the car in before but the dealer said there is nothing wrong. The bumper to bumper factory warranty expires next month. What should I do?

A: I would take it back to the dealer (or another dealer in the area). Have them document the problem if they can’t fix it. Get the problem written up on a work order so if you need to fight for repairs later you have it in writing. Ask them if they cannot find the problem what their policy is if your transmission has problems after the warranty expires. Some vehicles have a 3 year/36,000 mile bumper to bumper warranty with a longer powertrain warranty. Check your warranty information to see if your vehicle’s powertrain warranty (engine and transmission) extends past your bumper to bumper warranty.