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Choosing an Auto Repair Shop

Q: What should I look for when choosing an auto repair facility?

A: A repair shop is only as good as its technicians. Look for shops that display the ASE (Automotive Service Excellence) certifications of its employees. Also remember though, that having an ASE certification does not necessary make the technician knowledgeable on your specific vehicle model. Ask your co-workers and friends for recommendations. Look for shops that specialize in the service that you need. For example, some facilities specialize in suspension repair, tires, and alignments. Still others may specialize in automatic transmission repair and service. Once you find a shop that you trust, build a rapport with the service writers and technicians. This relationship will help you if you ever get in a bind and need emergency service.